Privacy policy

This Privacy Policy describes how mufflex.in. (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at detailingsuppliers@gmail.com or by mail using the details provided below:

Mufflex, FIRST FLOOR, SHOP NO 50/1, GREEN CITY, DHAKOLI, ZIRAKPUR, SAS Nagar, Punjab, 140603, MOHALI PB, India

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information." See the list below for more information about what Personal Information we collect and why.

Device information

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our processor Shopify.

  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen for potential risk or fraud, and, when in line with the preferences you have shared, provide information or advertising.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our processor Shopify and relevant vendors such as payment gateways and shipping providers.

  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer support information

  • Purpose of collection: to provide customer support.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: may be shared with customer support platforms.

  • Personal Information collected: any additional details provided voluntarily for support.

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • We may share your Personal Information to comply with laws, respond to legal requests, or protect our rights.

Behavioural Advertising

As described above, we use your Personal Information for targeted advertisements or marketing communications. For example:

Opt-out options:

Using Personal Information

We use your Personal Information to provide services, process payments, ship orders, and update you about products and offers.

Lawful basis (for EEA residents)

If you are in the EEA, we process data under:

  • Your consent

  • Contract performance

  • Legal obligations

  • Vital interests

  • Public interest

  • Legitimate interests

Retention

We retain your Personal Information unless requested to delete it.

Automated decision-making

We do not engage in fully automated decision-making with legal or significant effects. Shopify may use automated tools for fraud prevention.

Selling Personal Information (CCPA)

If applicable, disclose categories of data sold and opt-out options.

Your Rights

GDPR (EEA)

You can access, correct, erase, or port your data. Contact us via the contact details above. Data is processed in Ireland and transferred globally.

CCPA (California)

You may access, correct, delete, or transfer your Personal Information. Authorized agents may act on your behalf.

Cookies

Cookies improve your browsing experience. We use various types, including necessary, performance, advertising, and social media cookies. You can manage cookies via browser settings or opt-out portals.

For cookie details, refer to Shopify’s current list: https://www.shopify.com/legal/cookies

Do Not Track

We do not change data use based on "Do Not Track" signals.

Changes

We may update this policy periodically. Changes reflect operational, legal, or regulatory updates.

Complaints

To file a complaint, contact us via the contact details above. If unsatisfied, contact your local data protection authority.